Frequently Asked Questions
-
~how to care for polymer clay earrings~
~avoid getting them wet: so don’t swim or shower in them.
~ don’t bend them: polymer clay does have some give but if its bent to often or to much they will break.
~avoid pulling or yanking on them: the weakest point on your earrings are the earring posts and where they have been connected by jump rings.
~store in a safe dry place, so nothing happens to them while your not wearing them, this also means keeping them away from other sharp jewelry/objects.
~ if you ever need to clean them use a q- tip or cloth and use a little water, for just a slight cleaning. if there is a spot on your earring that just wont budge with water, try soap, and in drastic measures use a Q-tip and rubbing alcohol.
-
How long does it take for my order to be shipped?
it changes depending on the time of year, during the school year processing time will be longer since I also have to attend school. during the summer months processing time should be shorter, it all depends on how busy I am at markets through. (this does not apply for pre orders/made to order)
current processing time : 3-4 days
-
do you accept returns? whats the refund policy?
no, I don’t accept returns.
If your earrings arrive damaged or broken then you can choose to get a refund, replacement, or store credit. if you have a problem with your earrings email me at
gumballdropshop.406@gmail.com
or DM me on Instagram
and we can talk and work something out
-
do you do custom orders/ requests?
Yes, look under the “other” category and fill out the custom inquiry form.
-
sensitive ears?
all earrings posts and hooks used are either stainless steel (nickel and lead free) or silver coated both of which are hypoallergenic
if you have an extreme sensitivity to metals email me and I can switch them out for pure silver or gold
-
any more questions?
email or DM me your questions and ill be sure to get back to you?
thank you
-Addy